Refund & Return Policy
Last Updated: September 1, 2026
At What Is Crow, our products are made to order through our print-on-demand fulfillment partner. Because each item is produced specifically for each order, we generally do not accept returns or exchanges for correctly fulfilled orders.
We do, however, want to make sure you receive the product you ordered in good condition.
Returns & Exchanges
We do not accept returns or exchanges for:
Ordering the wrong size
Ordering the wrong color
Changing your mind after placing an order
No longer wanting the product
Minor variations in color, placement, or appearance that are within normal manufacturing tolerances
Please carefully review the product description and sizing information before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong product, please contact us at info@whatiscrow.com within 30 days of delivery.
Please include:
Your order number
A description of the issue
Clear photographs showing the problem
A photograph of the product and its size/product label when applicable
We may request additional information or photographs so that we can properly investigate the issue.
If the issue is confirmed, we will generally provide a free replacement at no additional cost to you. If a replacement is not appropriate or available, we may provide a full refund to your original payment method.
You will not be required to return a damaged or defective item unless we specifically instruct you to do so.
Order Cancellations
Because our products are made to order, orders may be sent to production shortly after they are placed.
If you need to cancel an order, contact us at info@whatiscrow.com as soon as possible. We will make reasonable efforts to accommodate cancellation requests received before the order enters production.
Once an order has entered production, we may be unable to cancel or refund the order.
Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address when placing an order.
If an order cannot be delivered or is returned because an incorrect or incomplete address was provided, we may be unable to provide a full refund. If a replacement shipment is available, additional shipping charges may apply.
Lost or Undelivered Orders
If your order appears to be lost in transit or has not arrived within the expected delivery timeframe, please contact us at info@whatiscrow.com.
We will review the tracking information and work with our fulfillment partner to determine the appropriate resolution.
Refunds
When a refund is approved, it will be issued to the original payment method used for the purchase.
Once we process a refund, the time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
Questions
If you have questions about this policy or need assistance with an order, please contact us:
Email: info@whatiscrow.com
Website: www.whatiscrow.com
We appreciate your support of What Is Crow and want to make sure every order is handled fairly.
